This Internet site is operated by Stay With Style ABN 23 020 711 509 (referred to as “SWS”, “we”, “us” or “our”). We provide an intermediary service for booking short stay accommodation with property owners or managers (“Owners”).
The service is provided subject to these Booking Terms which set out your agreement with SWS. You will be taken to have accepted the terms by booking with SWS.
The accommodation will be provided subject to the Rental Terms between you and the Owner which are specific to each property. These will be either published on this site or provided with your Booking Confirmation.
Our booking process
When we have received your online booking request we go ahead and book your required accommodation. After that we will send you a Booking Confirmation by email or fax. Upon receipt of the Booking Confirmation a Booking Deposit will be due to SWS to validate the reservation. We accept payment by Visa, MasterCard and American Express or direct transfer to our bank account. We may charge an additional amount for payment by credit card as notified on our site.
You are required to pay the accommodation fee and a security deposit directly to the Owner in accordance with the Rental Terms. Generally, these require you to pay part of the accommodation fee in advance, by bank transfer or credit card and the balance of the fee plus a security deposit on check-in. If you fail to pay any amounts within the time required by the Owner your booking will lapse and you will forfeit your Booking Deposit.
We will notify the Owner of your reservation and your contact details and email you a Booking Confirmation including the address, directions and owners or contact persons details within 24 hours. Before accepting your booking, the Owner may require you to provide proof of your identity.
Amounts referred to on this site are in Australian dollars.
Arrival and departure times
You are required to check-in between 14:00 and 20:00 and to check-out by 11:00. If you need an earlier check-in or a later check-out we suggest you book additional days as required or make alternative arrangements with the Owner. These times may differ for each property.
Changes to dates
We will endeavor to accept any changes to your booking dates subject to availability of the accommodation and the Owner’s consent. You must notify us of the request in writing.
Our fee for date changes are as follows; an administration fee of $25.00 applies.
Changes to selected property
We will endeavor to accept any variations to the selected accommodation including number of people or change of property, subject to availability of alternative accommodation and the Owner’s consent. You must notify us of the request in writing.
Our fee for property changes are as follows: an administration fee of $25.00 applies.
Changes made by Stay With Style
If the property you have booked is not available for any reason, we reserve the right (at our option) to:
- relocate you to a property of an equivalent or better standard and location, or
- refund the Booking Deposit.
If this occurs, we will endeavor to give you as much notice as possible.
You are required to notify us in writing if you wish to cancel your booking. Our refund policy for the Booking Deposit is as follows:
- 50% is refunded if we receive notification at least 90 days before the scheduled check-in date
- no refund is permitted if we receive notification less than 90 days before the scheduled check-in date.
The cancellation policy in relation to prepayments of accommodation fees and security deposits paid to the Owner is governed the Rental Terms between you and the Owner and is not the responsibility of SWS. We do not refund amounts paid to Owners.
We recommend you obtain insurance to cover the costs of cancellations or changes to your travel plans.
Limitation of liability
While every effort is made to keep the content on this site up to date, we do not check the accuracy or currency of information provided by the Owners or make any representations that properties offered by them are suitable for a particular purpose.
All conditions and warranties of any type in relation to our services are excluded to the maximum extent allowed by the law. To that extent, we exclude liability for:
- anything that an Owner does or fails to do or any dispute you may have with an Owner. Any complaints in relation to the accommodation or payments made to the Owner should be directed to the Owner.
- anything that may happen to you or your guests whilst on the accommodation premises including for any death, personal injury, loss of property or otherwise;
- any errors or omissions in the information provided about each listed property (including without limitation the photos and property and facility descriptions which are provided by the Owner)
- any error, interruption or non-availability of the site; and
- any indirect, special and/or consequential loss, liability, damage, cost or loss incurred by using our service.
To the extent permitted by law, our liability for any breach in relation to our supply of this service is limited, at our option, to re-supplying you with the services or paying you the cost of having the services re-supplied.
We do not exclude any rights and remedies available to you under the Trade Practices Act (Cth) or any similar state or territory legislation that cannot be excluded, restricted or modified.
Changes to these Booking Terms
We reserve the right to change these Booking Terms at any time by publishing the current terms on this site.
Any notice to us must be given or confirmed in writing by email or fax. Our business days are 09:00 to 17:00 (Melbourne time) from Monday to Friday excluding public holidays. Notices sent after 17:00 will be treated as received on the next business day.
The laws of the state of Victoria, Australia govern these Booking Terms. The parties submit to the exclusive jurisdiction of its courts.